My path into design was not direct; but full of detours, segues and quite a few u-turns. I spent the last ten years working as a cafe manager for a coffee company in Seattle, Washington. In this position, I learned an incredible amount about how to grow a business, how to coach successful employees and the ins and outs of effective marketing. I feel that my extensive experience as a customer service manager translates well into the field of UX, because the customer experience is at the root of what I do.
Solving problems is at the heart of UX. Fortunately, this is a skill that I developed while managing a high-volume cafe and then fine-tuned during my apprenticeship learning UX/UI design with Bloc.